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Project Risk Mitigation Case Study

A multi-strategy asset management firm with $80B+ AUM, a strong global presence and a diverse mix of product offerings that include fixed income, equities and alternative investments.  They outsourced their Middle Office operations.

Challenges:

The demands of migrating to an outsourced provider model was exacerbated by our Client’s separation from its parent company to form an independent firm.  Eventual loss of support services and legacy knowledge from the parent company was a critical risk.  In addition, the complex and highly critical migration process had to be tracked and managed.  As part of the Performance Group’s quality assurance efforts to control and validate data, data from the newly migrated outsourced system had to be reconciled and vetted. Prior to and in parallel with the migration process, performance re-engineering initiatives were being executed to streamline operations, enhance efficiencies, and reduce operational risks.  These initiatives required tracking and management as well, to ensure successful integration with the new outsourced provider model.

IKINDI Solution:

Prior to our Client’s separation and migration, IKINDI carried out analysis and planning efforts to address operational and regional readiness, define scope of shared support services during transition period, and determine how applications were to be segregated. Additionally, efforts were made to collect, analyze and rationalize relevant benchmarks.

IKINDI tracked and managed both the migration and performance re-engineering initiatives, in coordination with various internal groups such as PMO, Performance, Operations, Marketing, and Technology.

Key performance re-engineering components tracked included:

Key migration components tracked included:

IKINDI also contributed significantly to the re-engineering of Performance Operations through rationalisation of reports (1,000 reports eliminated) and the introduction of IKINDI developed controls, procedures and tools to ensure data integrity of the Account Master and a timely update process.  With the use of Knowledge Tier™, IKINDI created a central repository to house the Account Master which was previously stored in a departmental database with limited scalability.

Results:

Pre-separation legacy knowledge along with vital pre-separation benchmark information was successfully transitioned, resulting in a continuity of knowledge base in the Client’s newly formed organization.

Transparency regarding the migration process as well as the performance re-engineering process was greatly enhanced through the firm-wide availability of IKINDI’s project management reports.  IKINDI improved visibility of the project’s progress, accomplishments, critical risks and issues, key hurdles, interdependencies, as well as important decisions required to mitigate risks and resolve issues.  IKINDI bridged gaps between internal constituencies and the external outsource provider, acting in various roles as communicator, moderator and facilitator.

IKINDI’s report rationalization efforts – part of the performance re-engineering initiatives – resulted in a standardized package of reports with consistent formats,  global accessibility and an improved professional look, while drastically reducing the excessive volume of reports previously available.

IKINDI’s creation of a single repository to house the Account Master, along with the supporting controls and procedures, provided a highly reliable and centralized mechanism to view and update critical attributes, with proper checks and balances and with data integrity assured.

In executing efforts to consolidate our Client’s multiple attribution systems, IKINDI successfully assisted in negotiating with the vendor of choice, achieving significant savings in procurement costs for our client.

Case Studies

IKINDI is a FinTech organization with a unique & powerful investment data management cloud solution - The IKINDI KTIer™. We innovate continuously to deliver the best data integration and management solutions in the Asset Management industry resulting in The IKINDI KTIer™ which delivers an intelligent investment data highway in the cloud, along with the IKINDI Dashboard - a powerful operational 'data command & control' capability. We partner with our clients to make our solutions relevant, scalable and affordable. Our in-depth experience at successfully completing operational change initiatives in the most challenging business environments is demonstrated in these case studies. Watch out for more.

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